5412204291
ABSOLUTE OFFICE SUPPLIES
For a pen, for a printer, for equipment that delivers.
JOB OPENINGS
RETAIL SALES CONSULTANT
January 20, 2017
Responsibilities:
At Absolute Office Supplies, our Retail Sales Associate/Sales Consultant is responsible for engaging and providing an exceptional customer service experience. The associate must quickly build ongoing customer relationships and become a trusted adviser by utilizing advanced selling skills and knowledge (including cross-selling of products and services) to meet the customer’s needs.
The associate in this role demonstrates a passion for the brand, product and services solutions knowledge. He/she will utilize proven sales principles to proactively engage customers. The associate must quickly develop product and solution expertise in key areas such as technology, furniture, with a general understanding of copy and print.
Qualifications:
High school diploma or equivalent education preferred.
Other Information:
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Must possess strong interpersonal and communication skills, which are necessary to establish a selling relationship with customers
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Possess excellent verbal and written communication skills
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Must possess the ability to use technology applicable to role, and to access information necessary to complete daily responsibilities
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Must possess ability to process information/merchandise through POS register system
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Must possess an interest in continually developing personal selling skills and product knowledge
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Positive and Engaging
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Action Oriented
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Integrity & Trust
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Demonstrate passion for the brand, products, services and solutions offered to our customers
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Must possess a desire to continually develop personal selling skills and product knowledge
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Ability to work a flexible work schedule as business dictates
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Customer Focus
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Self Learning
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Approachable
CUSTOMER SERVICE CONSULTANT
January 20, 2017
Outline Role: -
To provide Service Desk services to enable the delivery of excellent Software Support services to our clients
The ideal candidate will be inquisitive, thorough and tenacious with a strong desire to succeed in a challenging environment. This is not simply a customer service or IT Service Desk role, the successful candidate will enjoy a varied and complex role.
Responsibilities: -
The responsibilities of this role are significant and wide ranging, below are detailed the responsibilities and consequently the deliverables required of the ‘Service Desk Consultant’.
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Day to Day activities:
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Having daily contact with the Service team members providing good communications. Upward reporting of progress and problems to the Service Desk Team Leader.
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Using problem solving skills to communicate with customers and negotiate on operational challenges and issues.
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Influencing and advising customers on standard ways of achieving changes to their needs.
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Being a self-starter and able to work independently or as part of a team to identify possible solutions.
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Logging and investigating issues/requests and providing first/second line services for those tickets.
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Identifying, performing, testing and investigating options around changes/issues with the system software or configuration,
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Explaining reasoning behind decisions and identifying opportunities for improvement both operationally, systematically and processes internally.
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Effectively analysing situations and working with Development, Testing and Project teams in a professional manner to ensure the very best level of service for our clients.
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Identifying and controlling the tasks allocated to you in order to meet specified time scales.
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Ensuring clients expectations are set appropriately and are responded to within the agreed SLAs
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Ensuring ticket priorities are completed in accordance with the requirements of the client and foresee/prevent client escalation.
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Remaining positive and constructive in times of pressure and collaborating for a best case conclusion for all parties.
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Additional Requirements
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On occasion, when requested, to provide an on-site presence for the purpose of: Improving Client Relationships and Supporting clients, software installation and hand holding, training, improving system/operational knowledge
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Ensuring that tasks are completed as set by the Head/VP of Support or Directors
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Being able to manage time effectively in order to work in an efficient organised way.
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Continuously searching for ways of improving all aspects of the role.
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Having good computer skills in order to use every day applications.
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To follow the company procedures in term of: Timekeeping, Time Recording, Dress code and Discipline
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Administrative Requirements
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Advantageous Requirements
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To be able to map customer requirements to the system writing specifications to identify: i) new functionality to meet the needs of both parties, and ii) configurable changes.
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To understand and have experience in the operational workings of a Warehouse environment
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To have experience writing SQL to a competent level
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Having an analytical mind-set.
RETAIL MERCHANDISING STOCK ASSOCIATE
January 20, 2017
Job Description: Under general supervision, performs physical labor to place retail stock and supplies in their proper place to create a great “customer experience” environment. Duties include: unloading truck, checking merchandise to purchase order/invoice, stocking merchandise, putting merchandise away from customer use. They will perform other duties as assigned. This position reports to the Store/General Manager.
Essential Job Functions
• Unload store merchandise from truck.
• Check in merchandise from truck.
• Ensure that merchandise shipments have been received and displayed within twenty-four hours of receival.
• Label or apply merchandise sales tags if necessary to merchandise.
• Restock shelves that require re-stocking.
• Ensure that “put-away” merchandise is taken care of properly.
• Ensure the Store is neat, clean and organized throughout each business day.
• Work with fellow associates to maintain that Asset Protection standards are met all the time.
• Work with associates to achieve Store’s sales plan.
• Actively participates in all programs and procedures that drive sales.
• Treat associates and customers better than they expect.
• Acknowledge and greet customers that are within a close (ten-foot) radius or ten seconds of arriving where the associate is working.
• Acknowledge by signature that weekly “Store Bulletin” has been read. (Store information flyer.)
Minimum Training and Experience
Communication skills and knowledge of Math and English required. Must be able work a standard workday as set by West Marine. Must be able to lift up to 40 pounds to shoulder height unassisted. Computer skills preferred. Must have a flexible schedule and be able to work evenings, weekends and holidays.